Complaints Procedure – Merepark Medical Centre / Hub & Health

1. Introduction

We are committed to providing a safe, respectful and high-quality service. If you are unhappy with any aspect of your care at our Alsager location, we want to hear from you so we can put things right and learn from your experience.

2. How to raise a concern

You can raise a concern or make a complaint by contacting us using the details on our Contact page. Please include:

• Your full name and preferred contact details
• The date(s) of the appointment or incident
• A clear description of your concern
• Any outcome you would like us to consider

3. What happens next

We will acknowledge your complaint, investigate the issues raised, and respond with our findings and any actions we will take. We aim to keep you informed throughout the process.