Terms of Service

1. Acceptance of Terms

By accessing and using Thriving Clinics services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

2. Service Description

Thriving Clinics provides private healthcare services in partnership with established local GP practices. Our services include:

• Weight loss programs including GLP-1 medication management
• Private GP consultations
• Health coaching and lifestyle support
• Specialized medical services
• Ongoing monitoring and treatment adjustments

3. Patient Responsibilities

• Provide accurate and complete medical information
• Attend scheduled appointments or provide adequate notice of cancellation
• Follow prescribed treatment plans and medication instructions
• Report any adverse reactions or concerns promptly
• Maintain appropriate communication with healthcare providers
• Pay fees and charges as agreed

4. Appointment Policy

5. Fees and Payment

• All fees are clearly stated before treatment commences
• Payment is required at the time of service unless alternative arrangements are made
• We accept various payment methods including card payments and bank transfers
• Refunds are considered on a case-by-case basis
• Insurance claims assistance may be available

6. Medical Information and Confidentiality

All medical information is treated with strict confidentiality in accordance with medical ethics, professional standards, and data protection regulations. Information may be shared with other healthcare providers involved in your care or as required by law.

7. Limitation of Liability

While we strive to provide the highest quality care, we cannot guarantee specific treatment outcomes. Our liability is limited to the extent permitted by law, and we maintain appropriate professional indemnity insurance.

8. Complaints and Disputes

If you have concerns about our services, please contact us directly. We have formal complaints procedures in place and are committed to resolving any issues promptly and fairly.

9. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website and will take effect from the date of posting. Continued use of our services constitutes acceptance of any changes.

10. Contact Information

For questions about these terms or our services, please contact us through our contact page or speak to your healthcare provider directly during your appointment.